A Practical Guide to Airline Customer Service: From Airline Operations to Passenger Services eBook

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A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. It is a useful guide for anyone seeking a successful and rewarding career in the airline industry.

This is a digital product.

A Practical Guide to Airline Customer Service: From Airline Operations to Passenger Services is written by Colin C. Law and published by BrownWalker Press. The Digital and eTextbook ISBNs for A Practical Guide to Airline Customer Service are 9781627346948, 1627346945 and the print ISBNs are 9781627346931, 1627346937.