Refund policy


All ebooks are guaranteed to be sent to customers’ email address within 24 hours after paid, usually can download immediately after paid. Customers can email us for urgent order, we will reply ASAP.

If something isn’t right we are happy to accept a return subject to the Return and Exchange Policy below

The books are missing contents.
If an item is faulty, wrongly described, or different from the sample shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges.
Duplicated Orders which are purchased accidentally. We only refund one of them.

Cengage does not allow any refunds on the Cengage Unlimited packages.

Besides these cases, our store does not accept return or refund due to the nature of our products and the price.

The refund money will be funded back to your Bank Account within 3 – 5 business days.

For customer complaint please e-mail us at