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Keep them coming back for more
Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. Its for anyone involved in any organisation whether you run your own business, manage people or you are a customer facing employee. It doesnt matter what your budget is, youll find lots of simple changes you can implement right now to build a highly successful customer service strategy.
BRILLIANT OUTCOMES
· Identify your customers real needs and how best to meet them
· Build trust and long term loyalty with your customers to stay ahead of the competition
· Make sure you are remembered and recommended
Additional ISBNs0273738070, 0134008308, 9780273738077, 9780134008301
Brilliant Customer Service: Brilliant Customer Service 1st Edition is written by Debra Stevens and published by Pearson (Intl). The Digital and eTextbook ISBNs for Brilliant Customer Service are 9780273738084, 0273738089 and the print ISBNs are 9780134008301, 0134008308. Save up to 80% versus print by going digital with VitalSource. Additional ISBNs for this eTextbook include 0273738070, 0134008308, 9780273738077, 9780134008301.
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