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The Service Consultant: Principles of Service Management and Ownership eBook

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Name: The Service Consultant: Principles of Service Management and Ownership eBook
Brand: eBooks
SKU: 9781285806556
Availability: InStock
ISBN: 9781285806556

Original price was: $78.49.Current price is: $34.60.

By: Ronald A Garner; C. William Garner
Publisher: Cengage Learning
Print ISBN: 9781285806556, 1285806557
eText ISBN: 9781285806556, 1285806557
Edition: 2nd
Copyright year: 2014

eText ISBN: 9781285806556 SKU: 9781285806556 Category: Trending Tags: automotive, Transportation

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Delivery: Can be download immediately after purchasing. For new customer, we need process for verification from 30 mins to 12 hours.
Version: PDF/EPUB. If you need EPUB and MOBI Version, please send contact us.
Compatible Devices: Can be read on any devices.

Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.
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